Sam's Suma Mart

Shipping & Delivery Policy

Last updated: July 2026

πŸ‡°πŸ‡ͺ Delivery Within Kenya

Nairobi & Major Towns

  • Delivery time: 1–3 business days
  • Delivery fee: KSh 200 flat rate
  • Coverage: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, and surrounding areas

Upcountry & Remote Areas

  • Delivery time: 3–7 business days
  • Delivery fee: KSh 200 flat rate
  • We deliver to all 47 counties in Kenya

Payment Options (Kenya)

  • M-Pesa Paybill β€” Paybill: 303030, Account: 2052132897
  • Cash on Delivery (COD) β€” pay when your order arrives

🌍 International Orders

We welcome international customers! You can browse and add products to your cart as normal. At checkout, tap "Complete Order via WhatsApp" and we'll help you arrange payment and delivery directly.

How It Works

  • Browse our shop and add items to your cart
  • At checkout, fill in your delivery details and tap "Complete Order via WhatsApp"
  • We'll confirm availability, shipping costs, and delivery timeframe based on your location
  • Payment is arranged directly with you via WhatsApp

Important Notes

  • All prices are displayed in Kenyan Shillings (KSh)
  • Shipping costs and delivery timeframes will be confirmed with you directly based on your location
  • Customs duties, taxes, or import fees imposed by your country are the buyer's responsibility
  • Online payment for international orders is not yet available β€” all orders are arranged via WhatsApp

Order Tracking

Once your order ships, you will receive tracking details via phone (Kenya) or email (international). You can also check your order status anytime from your My Orders page.

Questions?

Contact us on WhatsApp or email us for any delivery-related queries.

Shipping & Delivery Policy | Sam's Suma Mart